Refund & Returns Policy
Because we sell perishable food products, all sales are final.
No Returns
For food safety reasons, we do not accept returns of produce, groceries, dairy products, meat, seafood, baked goods, or any other food items once they have been delivered.
No Refunds
Orders are non-refundable once they have been packed, processed, or delivered.
We do not provide refunds for:
- Customer taste preferences
- Normal variations in size, color, shape, ripeness, or appearance of produce
- Seasonal substitutions
- Missed deliveries resulting from incorrect addresses or inaccessible delivery locations
- Orders left outside according to customer delivery instructions
- Delays caused by weather, traffic, road conditions, or circumstances beyond our control
Product Concerns
If you believe an item arrived damaged, spoiled, missing, or significantly different from what was ordered, you must contact Customer Service within 24 hours of delivery.
Please include:
- Your name
- Order number
- Description of the issue
- Photographs of the affected item(s)
Failure to report issues within 24 hours may result in denial of the claim.
Missing Deliveries
If you believe you did not receive your delivery, you must contact Customer Service immediately.
Claims for missing deliveries must be reported within 2 hours of the recorded delivery time. We will investigate the delivery and review delivery records, photographs, GPS data, delivery instructions, and other available information.
No refunds will be issued for reported missing deliveries. At our sole discretion, we may provide a replacement delivery or store credit if we determine that an error occurred on our part.
Subscription Cancellations and Skipped Deliveries
Customers are responsible for managing their subscriptions, including skipping, pausing, or canceling deliveries before the applicable order cutoff date.
Once an order has been placed, processed, packed, or prepared for delivery, it cannot be canceled, refunded, credited, or modified.
If a customer fails to notify us of a desired skip, pause, or cancellation before the cutoff date, the order will be fulfilled as scheduled and no refund, credit, or replacement will be provided.
Refused, Unclaimed, or Abandoned Orders
Due to the perishable nature of our products, orders cannot be returned once prepared for delivery.
If a customer refuses delivery, is unavailable, provides incorrect delivery information, fails to retrieve a delivered order, or otherwise fails to receive an order that has been prepared and dispatched, no refund will be issued.
At our discretion, unclaimed boxes may be donated, discarded, or otherwise distributed without compensation to the customer.
Resolution of Claims
All claims are reviewed on a case-by-case basis.
At our sole discretion, we may:
- Replace the affected item
- Provide store credit toward a future order
- Include a comparable replacement in a future delivery
Refunds are generally not provided.
Contact Us
All order issues, product concerns, delivery questions, and subscription changes must be communicated directly to Customer Service as soon as possible.
Our goal is to provide every customer with the highest quality seasonal food and the best possible service.
Should you be dissatisfied with any of your purchases, we will do everything in our power to make it right by you. Please contact us to discuss options and an optimal resolution.
